Role:Product Designer
Scope:Data overview, operational surface dashboard
Users:Reception and Guest Relations staff
Client: Under NDA — A global hospitality technology provider specializing in integrated management solutions and digital payment systems for the international hotel industry.
Faster decision-making during peak hours.
Reduced guest waiting time in the lobby.
Improved shift handover clarity.
Better coordination between reception and housekeeping
These conditions are resulting in:
Technical requirements that were listed as business priorities.
A single operational dashboard that consolidates real-time activity into a structured, scannable interface.
The dashboard unifies all high-frequency workflows into a single view, reducing context switching during operations.
Core actions like check-in, check-out, search, and reporting remain persistent and accessible at all times.
Room and guest states are prioritized over raw data to support faster scanning and decision-making.
Hotel operations run across multiple shifts and departments. Pending tasks, guest notes, or recent actions — can easily be lost during shift changes.
To prevent this, the dashboard includes Todos, Notes, and Recent Activities, creating a shared operational memory for the team.
Traces preserve important guest-related information that may influence service (preferences, allergies, special requests).
To-dos help staff track responsibilities during a shift (e.g., prepare VIP room, follow up on late checkout).
Recent Activities provide visibility into the latest actions in the system (recent check-ins, room status changes, task updates).
The interface is based on a system of reusable parts that is made to work and grow together with the platform.
